Returns & Exchanges at Lumos

We want you to be fully satisfied with your gear, which is why we offer a 30-day hassle-free return policy on all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, our team is here to ensure your transition to the right equipment is seamless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, a prepaid shipping label will be sent to your inbox for a quick and easy drop-off at any authorized carrier location.

• 3.
  Pack Your Gear

  Securely place the items in their original boxes, ensuring all tags are attached and the product is in its original condition.

• 4.
  Receive Your Refund

  After our warehouse team inspects your return, your refund or exchange will be processed within 5-7 business days.